Returns & refunds

Return window

You have 14 days from the date your order is delivered to initiate a return. After 14 days, we can't accept returns or offer refunds.

The 14-day window applies to all standard orders. Sale items are eligible too, unless otherwise marked at checkout.

What qualifies for a return

To be eligible for a return, the piece must be:

• Unworn and unwashed - free of body odour, deodorant marks, makeup, and pet hair
• In original condition with all tags attached
• In its original packaging - the reusable mailer or box it arrived in
• Accompanied by proof of purchase (order number, email confirmation, or receipt)

What doesn't qualify

• Worn, washed, or altered items - even a single wear disqualifies a return
• Items without original tags
• Final sale items - clearly marked at checkout
• Underwear and socks - for hygiene reasons, these are non-returnable
• Custom or made-to-order pieces

How to start a return

1. Email care@manieste.example with your order number and the reason for the return.
2. We'll confirm eligibility and send you a return authorization within one business day.
3. Pack the item securely - ideally in the original mailer - and attach the return label we send you.
4. Drop the parcel at the nearest courier location. We'll collect from your address for orders over Rs. 5,000; for smaller orders, you'll need to drop it off.

Refund timing

Once we receive and inspect your return (typically within 2 business days of arrival):

• Card payments: 5–7 business days for the refund to appear on your statement
• Bank transfer: 3–5 business days
• Cash on delivery orders: refunded via bank transfer or JazzCash / Easypaisa - we'll ask for your account details when we process the return

Original shipping costs are non-refundable unless the item was defective or we shipped the wrong piece.

Exchanges

We handle exchanges as a return + new order. This is faster and lets you lock in the size or colour you want before it sells out. Start the return, and place a new order for the piece you actually want.

If the exchange is due to our mistake (wrong item, defective piece), we cover shipping both ways and waive any price difference.

Damaged or defective items

If your order arrives damaged, defective, or doesn't match what you ordered:

1. Take photos of the item and packaging within 48 hours of delivery.
2. Email the photos to care@manieste.example with your order number.
3. We'll arrange a free pickup and either replace the item or issue a full refund - your choice.

We cover all shipping costs for defective items and offer a full refund including original shipping.