Frequently asked questions

Browse the shop, click into any product, choose your size and colour, and hit "Add to bag." When you're ready, open the bag from the top-right icon and follow the checkout steps.

If your order hasn't been dispatched yet, we can usually modify or cancel it. Email care@manieste.example with your order number as soon as possible. Once the parcel leaves our studio, changes aren't possible - you'd need to wait for delivery and then start a return.

Core pieces like the Signature Drop Shoulder and Premium Essential Tee are restocked regularly. Limited runs from the Atelier collection are usually not restocked. Subscribe to our newsletter to hear about restocks first.

Every order ships in a reusable MANIESTA mailer. If you'd like gift wrapping or a handwritten note, add it to your order notes at checkout - we'll include it at no extra cost.

Our pieces are cut with a relaxed drop shoulder - slightly wider than standard fits. If you normally wear a Medium in a slim-fit tee, stay with a Medium for a comfortable fit, or size down for something closer to body.

Every product page has a "Size guide" link next to the size selector. It shows chest, length, and shoulder measurements in centimetres, garment flat-laid.

Size up for a relaxed, oversized fit. Size down if you want the piece closer to your body. When in doubt, size up - our cottons are pre-shrunk but will loosen slightly over the first few wears.

All our cottons are pre-shrunk before cutting, so shrinkage is minimal (under 3% in the first wash). Wash cold and hang dry to keep the fit consistent.

1–2 days within Karachi, 2–3 days to Karachi and Islamabad, 3–5 days elsewhere in Pakistan. See the full breakdown on our shipping page.

Yes - free standard delivery on all orders over Rs. 5,000. Under that amount, standard delivery is a flat Rs. 250.

International shipping isn't automated on the site yet. Email care@manieste.example with what you'd like to order and your delivery address, and we'll send you a custom quote within one business day.

Yes. You'll receive a tracking number by email and SMS as soon as your order is dispatched.

14 days from delivery. Pieces must be unworn, unwashed, with original tags attached and in original packaging. See the full policy on our returns page.

Card refunds take 5–7 business days to appear. Bank transfers take 3–5 days. Cash on delivery refunds are issued by bank transfer or JazzCash / Easypaisa within 5 business days.

For orders over Rs. 5,000, we cover return shipping. For smaller orders, return shipping is your responsibility unless the item was defective or we shipped the wrong piece.

We handle exchanges as a return + new order. That's faster and lets you lock in the piece you want before it sells out. Start the return, then place a new order.

Credit and debit cards (Visa, Mastercard), bank transfer, JazzCash, Easypaisa, and cash on delivery for orders up to Rs. 20,000.

Yes. All card payments are processed over SSL-encrypted connections through our payment provider. We never see or store your full card details on our servers.

Instalment payments aren't available at this time. For large orders, contact us - we can occasionally arrange bank transfer in two parts.

Machine wash cold, inside out. Do not bleach. Tumble dry low or hang to dry. Warm iron if needed, but avoid ironing directly over any printed or embroidered areas.

Our cotton pieces are dyed in small batches and pre-washed, so colour is stable. Indigo-dyed pieces from the Atelier collection are designed to fade gradually with wear - this is intentional, not a defect.

We repair manufacturing defects free of charge within 6 months of purchase. Email care@manieste.example with photos and your order number.

No - you can check out as a guest. But creating an account lets you save addresses, view order history, and check out faster next time.

Click "Forgot password" on the sign-in page and follow the email link.

Email care@manieste.example. We reply within one business day, Monday through Friday.